SHIPPING POLICY

PACT ACT Update: A message to our Zaleaf Customers:

We are happy to announce that we are still shipping your favorite products directly to your door! Please be aware that we must use USPS for all deliveries due to the PACT Act.

To see the list of the states that we are unable to ship to, please browse the full list below.

Browse Frequently Asked Questions
Do You Ship To My State?
Zaleaf abides by all federal and state laws which means that we may not be able to ship our product to your state depending on your state’s current laws around Delta-8 THC and other cannabinoids sold on this website. Here is a list of states in which Delta-8 is currently still illegal and will not be able to ship products to the following states at this time:

Alaska
Arizona
California
Colorado
Delaware
Idaho
Iowa
Mississippi
Montana
Nevada
New York
North Dakota
Oregon
Rhode Island
Utah
Vermont
Washington

When Will My Order Ship?
All orders usually have a processing & fulfillment time of 1-2 business days, no orders are processed over the weekend or on major holidays*. Please allow 3-7 business days in total for delivery.

Please Note: Business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

When Will I Receive My Order After It Ships?
Most of our orders ship via USPS and USPS’ shipping time is 3-7 business days on average. Once your order is picked up, we do not have control over your package and are not liable for any delays. Please contact USPS directly if you have any additional concerns or need additional assistance once your package has been picked up.

Please note: We are not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, Holiday rush, and/or lost or stolen packages.
What Should I Do If My Package Was Lost?
Although this does not happen often, a damaged or lost package is another reason why you may experience delayed USPS shipping times. If you haven’t received a package for more than 7 business days after the estimated delivery time frame, you should consider raising a claim with USPS here.

My Order Is Still Processing, Should I Be Concerned?
To put it simply, you should not be concerned and our team is working diligently to get your order delivered as soon as possible. Typically, it can take between 1-3 business days to process and fulfill your order before shipment. If your order is still in Processing after that time, you may be experiencing busier times than usual. Our team is out of the office on the weekends and major holidays, so we encourage your patience and understanding if your order was placed around these times. All in all, you should not be concerned, but if you feel like your order is processing longer than the previously mentioned circumstances, feel free to reach out customer support via the contact us page.

I Haven’t Received Tracking, Where Can I Find It?
Please be aware that you will receive your tracking number once your order has finished being processed and fulfilled. Once your order has started shipping, you can find your tracking number via email notifications. Sometimes, if you’re a first-time customer or have any filters set up, your order notifications can be found in your Spam/Junk folder. You can adjust this by saving our email address as a contact in your email platform. If you use the Gmail platform, your order notifications may be delivered to your Important or Updates folder. Your tracking number will be provided in 2 separate emails with the email subjects “Your Order Has Been Shipped” and “Note Added To Your Order”.

Can I Change My Order Details After Purchasing?
We are unable to offer any changes to your order details such as name, address, etc. once you have completed your order and it has begun shipping. Due to the nature of our products, we require age verification and fraud verification on all orders, so once your order has been processed and begun shipping we will not be able to adjust or change any customer details pertaining to the order.
Important: Please double-check your name, address, and all other details before submitting your order. If you put the incorrect address and the package has shipped, there is nothing Zaleaf can do for that order.