REFUND AND RETURNS POLICY

Overview

Our refund and returns policy lasts 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@hellomood.co.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zaleaf.com and they will instruct you where to send your items.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, contact us at info@zaleaf.com and our team will instruct you where to mail your products.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@zaleaf.com for questions related to refunds and returns.

We hand-select cannabis strains for their degrees of varying cannabinoids and terpene profiles. We then enhance these naturally occurring profiles by adding additional cannabinoids and terpenes to further promote a given mood.

All of our products undergo 3rd party testing in DEA-registered labs.

Our products will cause you to test positive for THC. We recommend not using them if you are required to pass a drug test for marijuana.

Many people think so! Delta-8 THC is a cannabinoid naturally expressed in the cannabis plant. It has many of the same effects of its more well-known (and more potent) cousin cannabinoid, Delta-9 THC. However, many users of Delta-8 report it to be a milder version of Delta-9 THC, and with less psychoactive effects. The result is a cannabinoid that still provides mood altering properties without giving its user a feeling of being overwhelmed.

We take pride in seeking to educate our customers as much as possible on our website, but if you have any questions at all feel free to contact our friendly Customer Support by email, chat or phone. They work 7 days/ week from 9am to 5pm CST.

Absolutely! All of our products are made from federally legal industrial hemp. Per the 2018 Farm Bill it’s perfectly legal to produce hemp derived Delta-8 THC in any concentration, and Delta-9 THC that does not exceed 0.3% by dry weight.

It sure will! Be careful and find your perfect amount slowly, you can always take more if the effects you’re feeling aren’t as strong as you’d like.

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